Refund & Return Policy
At Arthritis Care Foundation (ACF), we deeply value the trust and generosity of our donors. As a non-profit organization, all contributions received are used to support medical care, treatment, medications, and charitable initiatives for underprivileged arthritis patients across Pakistan.
Donations
All donations made to ACF through our website, bank transfers, or digital payment platforms are voluntary and non-refundable.
Once a donation has been successfully processed, it cannot be returned, refunded, or exchanged, as funds are allocated directly toward patient care and operational support.
Exceptions
In the event of a technical error, duplicate transaction, or unauthorized payment, donors may contact us within 7 days of the transaction date. Each case will be reviewed individually, and refunds may be issued at ACF’s discretion after verification.
Payment Processing
Refunds, if approved, will be processed through the original payment method and may take several business days depending on the payment provider or bank.
Receipts & Acknowledgement
All donors will receive an acknowledgement or receipt for their contribution, which can be used for personal records or reporting purposes.
Contact Information
If you have any questions regarding this policy or believe a refund request is applicable, please contact us at: